Reminder! Before servicing the phone, please make sure that:

  1. You use the latest version of Sigma software
  2. Battery charged more than 50%
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
    Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  6. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  7. Phone has stock (factory) firmware version
  8. SIM card is removed

 

Other devices

Unlock

Direct unlock for Bmobile QW130
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. Go to "Unlock" tab
  3. "Phone model" dropdown box has to be set to "Bmobile QW130"
  4. Connect turned ON phone to PC with USB cable
  5. Install required Bmobile QW130 Driver (only if the phone is connected for the first time); in some cases drivers can be installed automatically
  6. Select USB Diagnostic Port in the ports selection tab
  7. Press "Unlock" button
Direct unlock for SkypePhone AMOI WP-S1 / WP-S2
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. Go to "Unlock" tab
  3. "Phone model" dropdown box has to be set to "Autodetect"
  4. Connect turned ON phone to PC with USB cable
  5. Install required drivers (only if the phone is connected for the first time)
  6. Select USB Diagnostic Port in the ports selection tab
  7. Press "Unlock" button

* In case of unknown firmware version detection, the software will suggest unlocking the phone using the heuristic method. In the end of heuristic unlock mode procedure, please send the log file to support.

Direct unlock for ZTE hotspot mobile devices

You need to choose the model manually from the "Phone model" list. The list is located near the ports selection menu

  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. Go to "Unlock" tab
  3. Select device model from the "Phone model" list
  4. Connect the device to PC with USB cable
  5. Power the device ON
  6. It can take from 30 seconds up to a minute for a device to fully start up
  7. Install required USB driver (only if the device is connected for the first time). Drivers should be installed automatically from the device; make sure that AutoRun feature is enabled on your PC
  8. Select "ZTE Diagnostic interface" in the ports selection tab
  9. Press "Direct Unlock" button
  10. The message "Unlocking phone... Done" indicates that procedure was completed successfully
  11. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can disconnect the phone
Direct unlock for BLU Dash 3.5 (D160A) / Tecno P3
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. "Phone model" dropdown box has to be set to "Autodetect"
  3. Go to "Unlock" tab
  4. Turn the phone on without sim card
  5. Connect the phone to PC with USB cable
  6. Install USB Host Driver
  7. Select Qualcomm DIAG (Diagnostic) Port in the ports selection tab
  8. Press "Unlock" button
  9. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Direct unlock for Kyocera C6522, C6530, E6560, E6710
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. "Phone model" dropdown box has to be set to "Autodetect" or "Kyocera Android"
  3. Go to "Unlock" tab
  4. Turn the phone on without SIM-card inserted
  5. Dial ##3424# and enter 000000 (6-digit MSL code). Select Diag -> enable
    Alternatively, MSL-code can be read using Kyocera MSL Reader. You can find it at Android Market.
  6. Connect the phone to PC with USB cable
  7. Install the required USB Driver
  8. Select  Diagnostic Port / KYOCERA USB KC02US Serial Port in the ports selection tab
  9. Press "Unlock" button
  10. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn off the phone
Get unlock codes for Kyocera C6522
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. "Phone model" dropdown box has to be set to "Autodetect"
  3. Go to "Unlock" tab
  4. Turn the phone on without SIM-card inserted
  5. Dial ##3424# and enter 000000 (6-digit MSL code). Select Diag -> enable
    Alternatively, MSL-code can be read using Kyocera MSL Reader. You can find it at Android Market.
  6. Connect the phone to PC with USB cable
  7. Install the required USB Driver
  8. Select Diagnostic Port / KYOCERA USB KC02US Serial Port in the ports selection tab
  9. Press "Get unlock codes" button
  10. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn off the phone
  11. The code will be shown in the program window
Universal unlocking manual for Qualcomm based device
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. Go to "Unlock" tab
  3. Set "Autodetect" in the "Phone model" dropdown box
  4. Connect a turned ON phone to a PC with USB cable
  5. Install a required driver.
    • In some cases drivers can be installed automatically from a device. Sometimes you need to find and install a driver by yourself. Usually phone’s manufacturer provides drivers on its web-site.
  6. Select "USB Diagnostic Port" in the ports selection tab
  7. Press "Unlock" button
Video instructions

Repair

Repair IMEI for ZTE hotspot mobile devices

You need to choose the model manually from the "Phone model" list. The list is located near the ports selection menu

  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. Go to "IMEI" tab
  3. Select device model from the "Phone model" list
  4. Connect the device to PC with USB cable
  5. Power the device ON
  6. It can take from 30 seconds up to a minute for a device to fully start up
  7. Install required USB driver (only if the device is connected for the first time). Drivers should be installed automatically from the device; make sure that AutoRun feature is enabled on your PC
  8. Select "ZTE Diagnostic interface" in the ports selection tab
  9. Enter IMEI number in the "Phone IMEI" field
  10. Press "Repair IMEI" button
  11. The message "Done" indicates that procedure was completed successfully
Repair IMEI for BLU Dash 3.5 (D160A) / Tecno P3
  1. Select "Qualcomm" platform from the tab menu in upper left side of the software
  2. "Phone model" dropdown box has to be set to "Autodetect"
  3. Go to "IMEI" tab
  4. Turn the phone on without sim card
  5. Connect the phone to PC with USB cable
  6. Install USB Host Driver
  7. Select Qualcomm DIAG (Diagnostic) Port in the ports selection tab
  8. Enter IMEI number in the "Phone IMEI" field
  9. Press "Repair IMEI" button
  10. The message "Done" indicates that procedure was completed successfully
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