Reminder! Before servicing the phone, please make sure that:

  1. You use the latest version of Sigma software
  2. Battery charged more than 50%
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
    Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  6. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  7. Phone has stock (factory) firmware version
  8. SIM card is removed

 

Huawei HiSilicon Android Smartphones

Connect:

Enable Manufacture Mode
  • Internet connection has to be enabled, proxy disabled
  • Enable "USB Debugging" on your Android device
  • Enter hidden device menu:
    • Smartphones: Dial "*#*#2846579#*#*"
    • Tablets: Open Calculator APP, type in "()()2846579()()="
  • Select "Project Menu"
  • Select "Background Settings"
  • Select "USB Ports Settings"
  • Choose "Manufacture Mode"

Phones:

Direct unlock
  • Turn the phone ON and wait until it fully starts up
  • Set the phone into the Manufacture Mode by entering *#*#2846579#*#* code (follow the instruction from the Enable Manufacture Mode manual)
  • Connect the phone to PC using USB cable
  • Install phone drivers (only if the phone is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "Unlock" tab
  • Select "Android Adapter PCUI". If there is no such port, select "Comneon Mobile High-speed Modem"
  • Press "Unlock" button
  • The message "Unlock done… OK" indicates that procedure has been completed successfully
  • Disconnect the handset
  • A phone is unlocked
FRP Remove
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Go to "Service" tab
  • Turn the phone OFF
  • Set the phone to FastBoot mode:
    • press and hold “VOL-“ button and connect the phone to PC, using USB cable (or use any other method)
  • Select “Android ADB interface” port
  • Press “Remove FRP” button
  • The message "Unlock done… OK" indicates that procedure has been completed successfully
  • Disconnect the device

Warning: This feature will erase all phone’s data and accounts

If after FRP removal user data was not wiped automatically, perform this procedure manually in the recovery mode.

FRP Remove using Testpoint
  • Testpoints gallery: boot-loader.com -> Downloads -> Sigma Free Section -> Testpoints
  • Drivers for device HUAWEI USB COM 1.0

Procedure:

  1. Select "HISILICON" platform from the tab menu in the upper left side of the software
  2. Go to "Service" bookmark
  3. Select from drop-down list the required platform that fits to your device HiSilicon [ Kirin XXX ][v].
    If you do not select the platform, the software will ask you to select *.xml file from the factory software that fits this phone (in the manufacturer's original format).
  4. Connect the phone to PC using USB cable in the FACTORY mode
    • It should be detected as HUAWEI USB COM 1.0 device (VID12D1 PID3609) in the System. In most cases Testpoint has to be used to force the device to FACTORY mode
  5. Select "HUAWEI USB COM 1.0 device" in the ports selection tab.
  6. Press "Remove FRP" button
  7. The message "Removing FRP… Done" indicates that procedure has been completed successfully
  8. Disconnect the handset from PC
Unlock SIM BLOCK

If you have SP-locked phone, which you tried to unlock with codes, but you've entered an incorrect code multiple times, you'll see a new request on your phone screen: Unlock SIM BLOCK". In order to bypass this code you need to Reset Wrong Code Counter. For this purpose, please, perform “Direct unlock” or “IMEI Repair” procedure.

Repair IMEI
  • Turn the phone ON and wait until it fully starts up
  • Set the phone into the Manufacture Mode by entering *#*#2846579#*#* code (follow the instruction from the Enable Manufacture Mode manual)
  • Connect the phone to PC using USB cable
  • Install phone drivers (only if the phone is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "IMEI" tab
  • Select "Android Adapter PCUI". If there is no such port, select "Comneon Mobile High-speed Modem"
  • Enter IMEI number in the "Phone IMEI" field
  • Press "Repair IMEI" button
  • The message "Done" indicates that procedure has been completed successfully
  • Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off.
  • If the program asks you to perform Factory Data Reset via phone's menu, please do so.
Fix "Software IMEI: Not found" issues
Huawei Bootloader Password Reading
  • Turn the phone ON and wait until it fully starts up
  • Set the phone into the Manufacture Mode by entering *#*#2846579#*#* code (follow the instruction from the Enable Manufacture Mode manual)
  • Connect the phone to PC using USB cable
  • Install phone drivers (only if your phone is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "Service" tab
  • Select "Android Adapter PCUI". If there is no such port, select "Comneon Mobile High-speed Modem"
  • Press "Get Huawei Bootloader Password" button
  • The code will be read immediately
  • Disconnect the handset
Huawei ID remove

Enable Manufacture Mode

  • Open the hidden device menu: dial "*#*#2846579#*#*"
  • Select "Project Menu" -> "Background Settings" -> "USB Ports Settings" -> "Manufacture Mode"

Procedure

  1. Internet connection has to be enabled, proxy disabled. Root is not required
  2. Select "HISILICON" platform from the tab menu in the upper left side of the software
  3. "Phone model" dropdown box has to be set to "Autodetect"
  4. Go to "Service" tab
  5. Power the phone ON and connect it to PC with USB cable
  6. Install required Huawei smartphone driver (only if the phone is connected for the first time)
  7. Select "Android Adapter PCUI" port
  8. Press "FRP remove / Huawei ID" button
Repair of Wi-Fi, Bluetooth and Serial Numbers

Enable Manufacture Mode

  • Open hidden device menu: dial "*#*#2846579#*#*"
  • Select "Project Menu" -> "Background Settings" -> "USB Ports Settings" -> "Manufacture Mode"

Procedure

  1. Internet connection has to be enabled, proxy disabled. Root is not required
  2. Select "HISILICON" platform from the tab menu in the upper left side of the software
  3. "Phone model" dropdown box has to be set to "Autodetect"
  4. Go to "IMEI" tab and tick “Huawei”
  5. Connect your device to PC with USB cable
  6. Install required Huawei smartphone driver (only if the phone is connected for the first time)
  7. Select "Android Adapter PCUI" port
  8. Enter Wi-Fi, Bluetooth or Serial number in the required fields
  9. Press "Repair" button
  10. Message "Done" indicates that the procedure has been completed successfully

Flash:

FLASH via fastboot mode (only for reviving of bricked devices)

This feature is intended to be used for phones that won’t turn on, freeze on logo, etc., but still can enter fastboot mode. It's not intended for regular reflashing.

Procedure:

  1. Connect the phone in fastboot mode (vol- power ON) to PC
  2. Select corresponding update.app firmware file and revive the device with Sigma
  3. When the phone starts up normally, reflash it in UPGRADE mode using the corresponding to it flash file

It's possible to flash Huawei Factory flash files via fastboot mode. This feature is applicable only for flashing Factory Firmware files in FastBoot mode (NOT for factory fastboot and not for HUAWEI USB COM 1.0 cases).

Procedure:

  1. Set the phone to fastboot mode
  2. Select Factory Flash File
  3. Tick the box “Authorize”
  4. Flash the Factory Flash File

Benefits:

  • Full/partial write of firmware partitions
  • FAST direct firmware write via fastboot mode
  • Flash of regular update.app files to devices with locked bootloader
  • Possible to use original flash files from open sources, e.g. from here or here
UPGRADE MODE flashing
  1. SD-card should be removed from the phone
  2. Press vol+vol- and connect USB cable to enter the Upgrade mode
  3. Open HiSilicon tab and go to Flash bookmark
  4. Select PCUI or DBA adapter port (different phone models show different ports) in the port selection tab
  5. Select required update.app flash file (1)
  6. If the phone is new, the drop-down menu (2) with localization/customization files will appear (as shown on this screen shot). Select the 2nd file in that drop-down menu.
    Note! Chosen file must be in the folder and unpacked.
  7. Press “write flash”

Important: all partitions of the firmware will be written to the phone in Upgrade mode.

New smartphone models have two flash files: main flash file and localization file. These two files should be flashed together.

ENABLE DOWNGRADE
  1. Power the phone ON
  2. Set the phone to manufacture mode
  3. Open HiSilicon tab and go to Flash bookmark
  4. Select "Android Adapter PCUI" port
  5. Press “ENABLE DOWNGRADE” button
  6. You need to reflash the phone after using this feature

You may use it:

  1. To downgrade phone’s firmware version (for example, downgrade from higher to lower one).
    How to do this:
    • Enable downgrade in Manufacture mode.
    • Reflash the device in upgrade mode: vol+vol- and connect USB cable.
  2. To change phone’s localization (for example, to switch from Operator1 to Operator2).
    How to do this:
    • Change provider settings (in manufacture mode).
    • Enable downgrade (in manufacture mode).
    • Flash the phone with the firmware that fits the selected provider settings (using upgrade mode: vol+vol- and connect USB cable).

FACTORY MODE: phones detected as "HUAWEI USB COM 1.0"

Use this guide only for cases, when phone is bricked and doesn’t show any devices while connected to PC, or shows HUAWEI USB COM 1.0 device (VID12D1 PID3609).

Important notes:

  • Drivers for device HUAWEI USB COM 1.0
  • Factory flash files: boot-loader.com -> Downloads -> Sigma -> Huawei -> Factory Flash files
  • Please, don’t use Factory Flash files for flashing via fastboot mode

Procedure:

  1. Device has to be set to FACTORY mode. It should be detected as HUAWEI USB COM 1.0 in the System. In some cases Testpoint has to be used to force the device to FACTORY mode.
  2. Repair the device using Board Software file (*.skf format) taken from boot-loader flash file area.
    After choosing the file, you may either manually select partitions to write, or select one of 4 available profiles:
    • Don't flash: nothing will be flashed to the device. Just fastboot is loaded into RAM
    • Only FastBoot: flash only fastboot partitions
    • Partial flashing: main partitions will be flashed
    • Full flashing: all partitions from the board software will be flashed.
      Warning: when selecting Full flashing mode, you may additionally select factory calibrations areas. But keep in mind that after flashing factory areas, phone’s network and other functions may become unavailable! Also, you may manually select another Kirin bootloader for factory firmware flashing from the Autodetect drop-down menu.
  3. Reflash the phone using original update.app file in FASTBOOT mode (vol- and insert USB cable)
  4. Repair Vendor/Country, IMEI and other numbers
  5. Reflash the phone now in UPGRADE MODE using original update.app file (vol+vol- and insert USB cable)

How to repair your phone if there is no factory flash for your exact platform:

  1. Select flash for other platform, but based on the same CPU (for example, factory flash file for EVA-AL10, EVA-L29… can be selected for EVA-L09)
  2. Select profile “Don't flash” and flash the phone.
    Bootloader will be downloaded, but nothing will be flashed.
  3. Then use FLASH via fastboot mode and flash the update.app file that suits your phone’s platform
  4. Repair Vendor/Coutry; IMEI and other numbers
  5. To finalize repair operation flash your phone via UPGRADE MODE
Change Provider (Vendor/Country)

This feature can be used to adjust phone settings correctly after the device has been flashed with another firmware service provider version. The feature can be found in Hisilicon tab - IMEI Bookmark.

  1. Tick “+Huawei”
  2. Fill in the fields "Vendor" and "Country" with the correct data
  3. Press "Repair" button

IMPORTANT: Reflash the phone after changing provider settings!

Tablets:

Direct unlock for Mediapad M1 and X1 devices on HiSilicon Balong
  • Turn the tablet ON and wait until it fully starts up
  • Enable "USB Debugging" on your Android device
  • Set the tablet into the Manufacture Mode: Open Calculator APP, type in “()()2846579()()=” to enter the hidden system menu
  • Connect the device to PC using USB cable
  • Install the drivers (only if the device is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "Unlock" tab
  • Select "Android Adapter Modem" port
  • Press "Unlock" button
  • The message "Unlock done… OK" indicates that procedure has been completed successfully
  • Disconnect the device
Repair IMEI for Mediapad M1 and X1 devices on HiSilicon Balong
  • Turn the tablet ON and wait until it fully starts up
  • Enable "USB Debugging" on your Android device
  • Set the tablet into the Manufacture Mode: Open Calculator APP, type ()()2846579()()= to enter the hidden system menu
  • Connect the device to PC using USB cable
  • Install the drivers (only if the device is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "IMEI" tab
  • Select "Android Adapter Modem" port
  • Enter IMEI number in the "Phone IMEI" field
  • Press "Repair IMEI" button
  • The message "Done" indicates that procedure has been completed successfully
  • Wait for the message "Restarting tablet... Done" to appear in Sigma dialog window; only after that you can turn the tablet off.
  • If the program asks you to perform Factory Data Reset via tablet's menu, please do so.

Video Instructions