Reminder! Before servicing the phone, please make sure that:

  1. You use the latest version of Sigma software
  2. Battery charged more than 50%
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Phone's connection:
    • Via USB: connect phone to USB port placed on the backside of PC (motherboard's USB port)
      Do not connect or disconnect other USB cables into the PC during the actual work with the phone
    • Via COM: use recommended Prolific / FTDI drivers only
  6. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  7. Phone has stock (factory) firmware version
  8. SIM card is removed

 

Calculator

Code Calculation Manual
  • Go to "Calculator" tab
  • Choose desired model from the list
  • Alcatel models:
    • Way 1: Choose Provider ID from the list. In most cases, "Provider ID" of your phone can be found at the sticker under the battery. In case providers ID is not specified on the sticker under the battery, try to find it on the phone's package - it should be mentioned there.
    • Way 2: If Provider ID is unknown, you can select Security file version. How to do that:
      • Dial *#837# or use another combination: *#3228#
      • Find the line that starts with *XZ - Security file version
      • Choose that security file version in Sigma software
    • Way 3: Dial #2886# and select MANUAL/TRACEABILITY. Then find your PID
  • Motorola WX-series models:
      • Dial *#837#
      • Find the line that starts with *X - Security file version
      • Choose that security file version in Sigma software
  • Enter phone's IMEI number (type in just numbers, without additional symbols / dashes). If you want to enter IMEI with an incorrect checksum, please, go to the Service tab and check "Wrong IMEI checksum" field.
  • Click "Calculate" button and wait for calculation procedure to start *
  • Codes are calculated

If the phone doesn't accept unlock code:
* Calculated code might not be accepted if any changes were made to the original firmware (changed provider ID, unlock operation was performed, etc.). In this case you should use "Get unlock codes" procedure to generate correct unlock code.


If read and calculated codes match, but not working:
If read with "Get unlock codes" and "Calculate unlock codes" procedure codes match but not working, just read phone's backup and send it with the log file and calculated code to support@sigmakey.com for a detailed analysis.


Free distribution of unlock codes calculated by Sigma Software is strictly prohibited! Violation of this policy will result in your card being blocked.

How to enter codes
  1. Turn the phone on with non-original SIM card inserted
  2. Phone's menu will pop-up with unlock code request
  3. Enter a code that was read by Sigma Software

If the phone doesn't show the menu with the unlock code request:

  1. Dial *#*#3646633#*#*
    • For M4tel models: type *#45362718090#* on the phone and phone's menu will pop-up with unlock code request
  2. Go to menu Telephony -> Simme lock
  3. Enter required code

The phone may not accept unlock code if the wrong unlock code was entered too many times and Wrong Code Counter is filled. In this case try performing "Master reset" operation and then enter the code again.

Video instructions
+93Afghanistan+358Aland Islands+355Albania+213Algeria+1684American Samoa+376Andorra+244Angola+1264Anguilla+672Antarctica+1268Antigua And Barbuda+54Argentina+374Armenia+297Aruba+61Australia+43Austria+994Azerbaijan+1242Bahamas+973Bahrain+880Bangladesh+1246Barbados+375Belarus+32Belgium+501Belize+229Benin+1441Bermuda+975Bhutan+591Bolivia, Plurinational State Of+387Bosnia And Herzegovina+267Botswana+55Bouvet Island+55Brazil+246British Indian Ocean Territory+673Brunei Darussalam+359Bulgaria+226Burkina Faso+257Burundi+855Cambodia+237Cameroon+1Canada+34Canary Islands, The+238Cape Verde+1345Cayman Islands+236Central African Republic+235Chad+56Chile+86China+61Christmas Island+61Cocos (Keeling) Islands+57Colombia+269Comoros+242Congo+243Congo, The DR+682Cook Islands+506Costa Rica+225Cote D'Ivoire+385Croatia+53Cuba+357Cyprus+420Czech Republic+45Denmark+253Djibouti+1767Dominica+1829Dominican Republic+593Ecuador+20Egypt+503El Salvador+240Equatorial Guinea+291Eritrea+372Estonia+251Ethiopia+500Falkland Islands (Malvinas)+298Faroe Islands+679Fiji+358Finland+33France+594French Guiana+689French Polynesia+1689French Southern Territories+241Gabon+220Gambia+995Georgia+49Germany+233Ghana+350Gibraltar+30Greece+299Greenland+1473Grenada+590Guadeloupe+1671Guam+502Guatemala+44Guernsey+224Guinea+245Guinea-Bissau+592Guyana+509Haiti+0Heard Island And Mcdonald Islands+504Honduras+852Hong Kong+36Hungary+354Iceland+91India+62Indonesia+98Iran, Islamic Republic Of+964Iraq+353Ireland+44Isle Of Man+972Israel+39Italy+1876Jamaica+81Japan+44Jersey+962Jordan+77Kazakhstan+254Kenya+686Kiribati+850Korea, Democratic People'S Republic Of+82Korea, Republic Of+381Kosovo+965Kuwait+996Kyrgyzstan+856Lao People'S Democratic Republic+371Latvia+961Lebanon+266Lesotho+231Liberia+218Libyan Arab Jamahiriya+423Liechtenstein+370Lithuania+352Luxembourg+853Macao+389Macedonia, The Former Yugoslav Republic Of+261Madagascar+265Malawi+60Malaysia+960Maldives+223Mali+356Malta+692Marshall Islands+596Martinique+222Mauritania+230Mauritius+262Mayotte+52Mexico+691Micronesia, Federated States Of+373Moldova, Republic Of+377Monaco+976Mongolia+382Montenegro+1664Montserrat+212Morocco+258Mozambique+95Myanmar+264Namibia+674Nauru+977Nepal+31Netherlands+599Netherlands Antilles+599Netherlands Antilles (Bonaire)+599Netherlands Antilles (Curacao)+687New Caledonia+64New Zealand+505Nicaragua+227Niger+234Nigeria+683Niue+672Norfolk Island+1670Northern Mariana Islands+1670Northern Mariana Islands (Saipan)+47Norway+968Oman+92Pakistan+680Palau+970Palestinian Territory, Occupied+507Panama+675Papua New Guinea+595Paraguay+51Peru+63Philippines+64Pitcairn+48Poland+351Portugal+1787Puerto Rico+974Qatar+40Romania+7Russian Federation+250Rwanda+262Réunion+590Saint Barthlemy+290Saint Helena+1869Saint Kitts And Nevis+1758Saint Lucia+590Saint Martin+508Saint Pierre And Miquelon+1784Saint Vincent And The Grenadines+685Samoa+378San Marino+239Sao Tome And Principe+966Saudi Arabia+221Senegal+381Serbia+248Seychelles+232Sierra Leone+65Singapore+421Slovakia+386Slovenia+677Solomon Islands+252Somalia+27South Africa+500South Georgia And The South Sandwich Islands+34Spain+94Sri Lanka+249Sudan+597Suriname+47Svalbard And Jan Mayen+268Swaziland+46Sweden+41Switzerland+963Syrian Arab Republic+886Taiwan, Province Of China+992Tajikistan+255Tanzania, United Republic Of+66Thailand+670Timor-Leste+228Togo+690Tokelau+676Tonga+1868Trinidad And Tobago+216Tunisia+90Turkey+993Turkmenistan+1649Turks And Caicos Islands+688Tuvalu+256Uganda+380Ukraine+971United Arab Emirates+44United Kingdom+1United States+699United States Minor Outlying Islands+598Uruguay+998Uzbekistan+678Vanuatu+379Vatican+58Venezuela+84Viet Nam+1284Virgin Islands, British+1340Virgin Islands, U.S.+681Wallis And Futuna+212Western Sahara+967Yemen+260Zambia+263Zimbabwe