Reminder! Before servicing the phone, please make sure that:

  1. You use the latest version of Sigma software
  2. Battery charged more than 50%
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
    Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  6. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  7. Phone has stock (factory) firmware version
  8. SIM card is removed

 

Huawei HiSilicon Android Smartphones

Connect:

Enable Manufacture Mode
  • Internet connection has to be enabled, proxy disabled
  • Enable "USB Debugging" on your Android device
  • Enter hidden device menu:
    • Smartphones: Dial "*#*#2846579#*#*"
    • Tablets: Open Calculator APP, type in "()()2846579()()="
  • Select "Project Menu"
  • Select "Background Settings"
  • Select "USB Ports Settings"
  • Choose "Manufacture Mode"

Phones:

Direct unlock
  • Turn the phone ON and wait until it fully starts up
  • Set the phone into the Manufacture Mode by entering *#*#2846579#*#* code (follow the instruction from the Enable Manufacture Mode manual)
  • Connect the phone to PC using USB cable
  • Install phone drivers (only if the phone is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "Unlock" tab
  • Select "Android Adapter PCUI". If there is no such port, select "Comneon Mobile High-speed Modem"
  • Press "Unlock" button
  • The message "Unlock done… OK" indicates that procedure has been completed successfully
  • Disconnect the handset
  • A phone is unlocked
FRP Remove
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Go to "Service" tab
  • Turn the phone OFF
  • Set the phone to FastBoot mode:
    • press and hold “VOL-“ button and connect the phone to PC, using USB cable (or use any other method)
  • Select “Android ADB interface” port
  • Press “Remove FRP” button
  • The message "Unlock done… OK" indicates that procedure has been completed successfully
  • Disconnect the device

Warning: This feature will erase all phone’s data and accounts

If after FRP removal user data was not wiped automatically, perform this procedure manually in the recovery mode.

Unlock SIM BLOCK

If you have SP-locked phone, which you tried to unlock with codes, but you've entered an incorrect code multiple times, you'll see a new request on your phone screen: Unlock SIM BLOCK". In order to bypass this code you need to Reset Wrong Code Counter. For this purpose, please, perform “Direct unlock” or “IMEI Repair” procedure.

Repair IMEI
  • Turn the phone ON and wait until it fully starts up
  • Set the phone into the Manufacture Mode by entering *#*#2846579#*#* code (follow the instruction from the Enable Manufacture Mode manual)
  • Connect the phone to PC using USB cable
  • Install phone drivers (only if the phone is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "IMEI" tab
  • Select "Android Adapter PCUI". If there is no such port, select "Comneon Mobile High-speed Modem"
  • Enter IMEI number in the "Phone IMEI" field
  • Press "Repair IMEI" button
  • The message "Done" indicates that procedure has been completed successfully
  • Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off.
  • If the program asks you to perform Factory Data Reset via phone's menu, please do so.
Fix "Software IMEI: Not found" issues
Huawei Bootloader Password Reading
  • Turn the phone ON and wait until it fully starts up
  • Set the phone into the Manufacture Mode by entering *#*#2846579#*#* code (follow the instruction from the Enable Manufacture Mode manual)
  • Connect the phone to PC using USB cable
  • Install phone drivers (only if your phone is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "Service" tab
  • Select "Android Adapter PCUI". If there is no such port, select "Comneon Mobile High-speed Modem"
  • Press "Get Huawei Bootloader Password" button
  • The code will be read immediately
  • Disconnect the handset
Change Provider (Vendor/Country)

This feature can be used to adjust phone settings correctly after the device has been flashed with another firmware service provider version. The feature can be found in Hisilicon tab - Service Bookmark.

IMPORTANT: Reflash the phone after changing provider settings!

Huawei ID remove

Enable Manufacture Mode

  • Open the hidden device menu: dial "*#*#2846579#*#*"
  • Select "Project Menu" -> "Background Settings" -> "USB Ports Settings" -> "Manufacture Mode"

Procedure

  1. Internet connection has to be enabled, proxy disabled. Root is not required
  2. Select "HISILICON" platform from the tab menu in the upper left side of the software
  3. "Phone model" dropdown box has to be set to "Autodetect"
  4. Go to "Service" tab
  5. Power the phone ON and connect it to PC with USB cable
  6. Install required Huawei smartphone driver (only if the phone is connected for the first time)
  7. Select "Android Adapter PCUI" port
  8. Press "FRP remove / Huawei ID" button

Tablets:

Direct unlock for Mediapad M1 and X1 devices on HiSilicon Balong
  • Turn the tablet ON and wait until it fully starts up
  • Enable "USB Debugging" on your Android device
  • Set the tablet into the Manufacture Mode: Open Calculator APP, type in “()()2846579()()=” to enter the hidden system menu
  • Connect the device to PC using USB cable
  • Install the drivers (only if the device is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "Unlock" tab
  • Select "Android Adapter Modem" port
  • Press "Unlock" button
  • The message "Unlock done… OK" indicates that procedure has been completed successfully
  • Disconnect the device
Repair IMEI for Mediapad M1 and X1 devices on HiSilicon Balong
  • Turn the tablet ON and wait until it fully starts up
  • Enable "USB Debugging" on your Android device
  • Set the tablet into the Manufacture Mode: Open Calculator APP, type ()()2846579()()= to enter the hidden system menu
  • Connect the device to PC using USB cable
  • Install the drivers (only if the device is connected for the first time).
  • Select "HISILICON" platform from the tab menu in the upper left side of the software
  • Wait for 10 seconds
  • Go to "IMEI" tab
  • Select "Android Adapter Modem" port
  • Enter IMEI number in the "Phone IMEI" field
  • Press "Repair IMEI" button
  • The message "Done" indicates that procedure has been completed successfully
  • Wait for the message "Restarting tablet... Done" to appear in Sigma dialog window; only after that you can turn the tablet off.
  • If the program asks you to perform Factory Data Reset via tablet's menu, please do so.

Video Instructions

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