Reminder! Before servicing the phone, please make sure that:

  1. You use the latest version of Sigma software
  2. Battery charged more than 50%
  3. All the side programs, that may interfere with the phone, are closed
  4. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  5. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
    Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  6. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  7. Phone has stock (factory) firmware version
  8. SIM card is removed

 

Motorola Android Smartphones

Unlock

Direct unlock
  1. Turn the phone on and wait for it to fully start up
  2. Connect the phone to PC with USB cable
  3. Ensure that the phone is not connected in USB mass storage mode
  4. Install Motorola drivers (only if the phone is connected for the first time)
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "Unlock" tab
  8. Press "Connect Motorola Android phone"
  9. Select "Motorola USB Diagnostic Port" in the ports selection tab
  10. Press "Unlock" button
  11. Message "Unlocking phone… Done" indicates that procedure was completed successfully
  12. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off

Note: You should run Sigma Software as Administrator in order to work with Motorola Android smartphones.


* In case of unknown firmware version detection, the software will suggest unlocking the phone using the heuristic method. In the end of heuristic unlock mode procedure, please send the log file to support.

Get unlock codes
  1. Turn the phone on and wait for it to fully start up
  2. Connect the phone to PC with USB cable
  3. Ensure that the phone is not connected in USB mass storage mode
  4. Install Motorola drivers (only if the phone is connected for the first time)
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "Unlock" tab
  8. Press "Connect Motorola Android phone" button
  9. Select "Motorola USB Diagnostic Port" in the ports selection tab
  10. Press "Get unlock codes" button
  11. Message "Reading unlock codes… Done" indicates that procedure was completed successfully
  12. Disconnect the handset

How to enter codes:

  1. Turn the phone on with non-original SIM card inserted
  2. Phone's menu will pop-up with unlock code request
  3. Enter a code that was read by Sigma Software

  4. Note: You should run Sigma Software as Administrator in order to work with Motorola Android smartphones.

Direct unlock for XOOM tablets: MZ601, MZ603, MZ605
  1. Install Motorola drivers (only if the phone is connected for the first time)
  2. Turn the device Off
  3. Press Vol+ and Vol- simultaneously, while holding these buttons press Power On and wait until it fully starts up
  4. Connect device to PC with USB cable
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "Unlock" tab
  8. Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.
  9. Press "Unlock" button
  10. Message "Unlocking phone… Done" indicates that procedure was completed successfully
  11. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Get unlock codes for XOOM tablets: MZ601, MZ603, MZ605
  1. Install Motorola drivers (only if the phone is connected for the first time)
  2. Turn the device Off
  3. Press Vol+ and Vol- simultaneously, while holding these buttons press Power On and wait until it fully starts up
  4. Connect device to PC with USB cable
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "Unlock" tab
  8. Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.
  9. Press "Get unlock codes" button
  10. Message "Reading unlock codes… Done" indicates that procedure was completed successfully
  11. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Direct unlock for MB612 / MB853 / MB855 / MB860 / MB861 / MB867, ME860, XT610 / XT882
  1. Install Motorola drivers (only if the phone is connected for the first time)
  2. Turn the phone Off
  3. Connect the phone to PC with USB cable
  4. Turn the phone on and wait for it to fully starts up
  5. Ensure that the phone is not connected in USB mass storage mode
  6. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  7. "Phone model" dropdown box has to be set to "Autodetect"
  8. Go to "Unlock" tab
  9. Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.
  10. Press "Unlock" button
  11. Message "Unlocking phone… Done" indicates that procedure was completed successfully
  12. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Get unlock codes for MB612 / MB853 / MB855 / MB860 / MB861 / MB867, ME860, XT610 / XT882
  1. Turn the phone on and wait for it to fully start up
  2. Connect the phone to PC with USB cable
  3. Ensure that the phone is not connected in USB mass storage mode
  4. Install Motorola drivers (only if the phone is connected for the first time)
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "Unlock" tab
  8. Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.
  9. Press "Get unlock codes" button
  10. Message "Reading unlock codes… Done" indicates that procedure was completed successfully
  11. Disconnect the handset
  12. Phone is unlocked
Direct Unlock procedure for XT500 / XT502 / XT3 / XT5
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. "Phone model" dropdown menu has to be set to "Autodetect"
  3. Go to "Unlock" tab
  4. Set the phone to "Recovery" mode:
    1. Turn the phone OFF
    2. Press Vol + , Camera, Power ON, then insert USB cable into the phone
  5. Install required USB Driver (only if the phone is connected for the first time)
  6. Select USB Modem port in the ports selection tab
  7. Press "Unlock" button
  8. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can disconnect the phone

Heuristic method of unlocking is supported for this group of models.

Wrong Code Counter resets automatically during the direct unlock procedure.

Video instructions

Repair

Repair IMEI
  1. Turn the phone on and wait for it to fully start up
  2. Connect the phone to PC with USB cable
  3. Make sure that the phone is not connected in USB mass storage mode
  4. Install Motorola drivers (only if the phone is connected for the first time)
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "IMEI" tab
  8. Press "Connect Motorola Android phone"
  9. Select "Motorola USB Diagnostic Port" in the ports selection tab
  10. Enter IMEI number in the "Phone IMEI" field
  11. Press "Restore IMEI" button
  12. Message "Done" indicates that procedure was completed successfully
  13. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off

Note: You should run Sigma Software as Administrator in order to work with Motorola Android smartphones.

Repair IMEI procedure for XT500 / XT502 / XT3 / XT5
  1. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  2. "Phone model" dropdown menu has to be set to "Autodetect"
  3. Go to "IMEI" tab
  4. Set the phone to "Recovery" mode:
    1. Turn the phone OFF
    2. Press Vol + , Camera, Power ON, then insert USB cable into the phone
  5. Install required USB Driver (only if the phone is connected for the first time)
  6. Select USB Modem port in the ports selection tab
  7. Enter IMEI number in the "Phone IMEI" field
  8. Press "Restore IMEI" button
  9. The message "Done" indicates that procedure was completed successfully
  10. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Repair IMEI for MZ601, MZ603, MZ605
  1. Install Motorola drivers (only if the phone is connected for the first time)
  2. Turn the device OFF
  3. Press Vol+ and Vol- simultaneously, while holding these buttons press Power On and wait until it fully starts up
  4. Connect device to PC with USB cable
  5. Select "Qualcomm" platform from the tab menu in the upper left side of the software
  6. "Phone model" dropdown box has to be set to "Autodetect"
  7. Go to "IMEI" tab
  8. Press "Connect Motorola Android phone". Select "Motorola USB Networking driver" in the ports selection tab.
  9. Enter IMEI number in the "Phone IMEI" field
  10. Press "Restore IMEI" button
  11. Message "Done" indicates that procedure was completed successfully
  12. Wait for the message "Restarting phone... Done" to appear in Sigma dialog window; only after that you can turn the phone off
Video instructions
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