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Before servicing the phone, please make sure that:

  1. You use the latest version of the software
  2. Battery must be connected to the phone's board and fully charged. Especially while performing operations using testpoint.
  3. Huawei devices with latest security versions: you will have to use hardware testpoint and modified USB cable.
  4. All the side programs, that may interfere with the phone, are closed
  5. Phone’s cable and device itself should not be disconnected or disturbed until the procedure is fully completed
  6. Connect phone to USB port placed on the backside of PC (motherboard's USB port)
    Do not connect or disconnect other USB cables into the PC during the actual work with the phone
  7. Avoid using any kind of USB HUBs and long USB cables. Use the shortest-length USB cable available.
  8. Phone has stock (factory) firmware version
  9. SIM card is removed
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